how do I reach customer service?

[Sharyn Mahoney]

I need help setting up my plan with my nonprofit discount. I would like to speak to someone that can help me.

[Stephen Sifers]

Hello @Sharyn Mahoney 

For help setting up your Atlassian site with the nonprofit discount, you'll need to apply through Atlassian for nonprofits. That page should have everything you need to understand our program and how to qualify and apply.

Stephen Sifers

[Brant Schroeder]

@Sharyn Mahoney you will need to submit a support ticket here: https://support.atlassian.com/contact/#/ 

It looks like you are on a free plan so I will escalate your question here, so it gets to support.  The free plans get redirected to community. 

[Matthias Gaiser _K15t_]

@Sharyn Mahoney, if you need further help, you can also reach out to Atlassian via the non profit support programs as listed here:

https://www.atlassian.com/teams/nonprofits/support-programs

And of course connect with fellow nonprofit users in the nonprofit community group.