extra workspace

[Becky Johnson]

we decided to consolidate under an account with 2 seats but user cannot delete original workspace even following the destructions. there was no subscription to cancel because he started under free. 

How does he delete the extra workspace? I have the paid account. his free is not removeable. 

[Kevin Kadakas · Accepted solution]

Hello @Becky Johnson

Since this is a Trello Free Workspace, there is no subscription that needs to be cancelled first, so that part is expected.

To delete the old Workspace, the user should:

1. Open the old Trello Workspace
2. Go to Workspace Settings
3. Scroll down and select Delete Workspace

Please note that the user must still be a Workspace admin for the delete option to appear.

If the option is missing, the most common reasons are:
- The user is no longer a Workspace admin
- The Workspace is in an inconsistent/orphaned state

In that case, I would recommend contacting atlassian support directly so they can verify ownership and manually remove the Workspace if needed.

If this answer helped, please mark it as the accepted answer so others with the same issue can find it more easily.

[Becky Johnson]

thank you for replying.

when he goes to deleting his account, it just takes him to a subscription page. even though he opted for free, it put him in a trial anyway? 

so I'm assuming:

1. He needs to wait the 2 weeks for the trial he didn't request to end, then possibly delete it if allowed

2. if not allowed, it will then be some orphaned/glitch and we need to actually call in?

thanks again

B