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email to comment not usable - showing as code, html & rss

Joelle Nebbe
June 19, 2026

I have been using the email to comment on our boads for a while, and they have been working ok 

When I changed a report from my "share email" to a new member's "share email" (so they would be able to edit, cut, delete etc.), the exact same daily report is now shown as code, and therefore it's not possible to easily see the information in it.

It wasn't great when turned into text by Trello but it was readable - now it's not.

I have no idea what the cause is, since it is the exact same report I just changed the email address it is sent to from someone+encoded-crap@boards.trello.com to someoneelse+encoded-crap@boards.trello.com

I cannot see anything in the personal or board settings that would explain. 


I am an admin and they are a normal user. We are on standard so there aren't complex differences between users. This really shouldnt make that difference

I have tested manually forwarding an email to both these addresses and they appear fine.

I now have the same automated email setup to arrive to both and will see if there is a difference. There really shouldn't be :(

 

Anyone else encountered this? 

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