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card not found error when using trello on my PC I can see the card on the board

Haydn Wedding
May 17, 2026

I can see the card on the board, but when I try to open it I get a 'card not found' error. 

Using the same login on the phone app, I can open the card no problem. This has happened for new cards created this morning, all older cards I can still access no problem. 

I use Chrome, have cleared the cache and still have the same problem. 

Have tried using Microsoft edge instead, but same issue. 

2 answers

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2 votes
Answer accepted
Suzie M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 17, 2026

Hi there,

Thanks for reaching out, so sorry about the trouble!

Our engineering team is investigating the problem, and working to get Trello back up and running normally as quickly as they can.

Further details and information will be posted on our Statuspage at https://trello.status.atlassian.com

Thanks for hanging in there with us!

0 votes
Haydn Wedding
May 17, 2026

update - it seems to be any card that is moved from one board to another is giving us this issue. The cards are all visible, but we get the card not found error when trying to open them. 

Ironically if I right click and 'copy card', I can open the copied card but still not the original

Christian Sachs
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 18, 2026

Same problem for me. We did our planning yesterday and on PC no cards moved can be openend. BUT on the Android app everything works fine. I wonder why.

Like Haydn Wedding likes this

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