can't log into my Trello account

[JoJami Tyler]

I went to log into my Trello account and it says, DO YOU WANT TO OPEN A NEW ONE?

It won't let me log into my account. It is like a madding circle. I do have my recovery codes for my account, I don't know how to find the place to use them.

[Alisson Sartor]

Hello, Jojami

Welcome to the community

I can only find a subscription linked to the email you used to start this thread:[jo***i@jo**mi.c**]
However, within this subscription, the account email appears as [jo***i@m*.c**]Are you trying to log into this account?

Kind Regards
Alisson
Trello Team

[JoJami Tyler]

Thank you for your support. I was able to get into my Trello on my phone by going through my Apple sign up. According to my records, I signed up through joj@j

does that help?   I still can’t log into my computer.

[Alisson Sartor]

Hello, Jojami

according to our system, the boards are on the acccount [jo***i@m*.c**], do you have access to that email?

Kind Regards

[JoJami Tyler]

Yes

[Alisson Sartor]

I sent a password reset to that email, after this, can youn try to log on your PC?