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an users account is deactvated

Tibo de Groot
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May 12, 2026

Can't reactivated this users account when sending a new invite for a Trello board. Seems like the e-mail is deactivated somehow in Atlassian from earlier.

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Rishabh S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 13, 2026

Hi @Tibo de Groot , :)
Hope you are doing well,
Welcome to the community!!

I’ve gone ahead and created a support request on your behalf to help us retrieve the email address for the deactivated account and investigate this further for you.

  • Please keep an eye out for an email from our Trello Support team.

  • You can track the progress of your request directly via this ticket: TRELLO-226297


Thanks.

Tibo de Groot
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 15, 2026

Hi thanks for your response, there is already a request for this problem and it is answered.

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