Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

account identity conflict / Atlassian account migration issue.

Nitin Ahir
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 9, 2026

I need help reaching Trello/Atlassian support for an account recovery issue.

My original Trello username was @trnitin, but when I log in with the email that was previously linked to it, Trello opens a new empty account instead of my original account.

I have proof from old Trello notification emails and board member screenshots, but I cannot find where to submit this privately to Trello support.

Can someone from Atlassian/Trello support guide me to the correct private support form for account recovery?

1 answer

0 votes
Pallavi Shirodkar
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
May 9, 2026

@Nitin Ahir 

Can you please raise a support ticket with the Atlassian team, they will help you with this.

Nitin Ahir
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 9, 2026

the support ticket is AI generated and the rest is, all automatic, I need a direct contact with the Atlassian team, do you have any link ? 

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events