account has been deactivated

[mari liklikadze]

Hi,

for some reason my other account has been deactivated, i dont know why, didnt receive any email regarding this and i need that account for work. what do i do?

Thank you

[Prachi Bolar]

Hi @mari liklikadze ,

Welcome to community :) 

Could you please confirm if your account is managed or unmanaged 

if managed you may reach out to your admins and ask them to follow : https://confluence.atlassian.com/cloudkb/enabling-a-deactivated-account-to-provide-site-access-1005792657.html

If unmanaged then please follow these steps : https://confluence.atlassian.com/jirakb/re-activate-disabled-unmanaged-account-1217200779.html

Incase you still facing issues request you to reach out to https://support.atlassian.com/contact/#/ so that team can further check and guide you with next steps 

Thank you,

Prachi