The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Why was money deducted from my account if there is no valid reason?

project manager
project manager
August 17, 2024

My workspace is Premium with one member. I just found out that last month and this month, 40 dollars were deducted from my accounts and the reason was that I had 3 users, while I still have one member and only 5 guests!

First, I want to know the cause of this problem.

Secondly, please return the amount deducted for this month to my account and solve my problem because I don't need three users at all. thanks

Watch
Like Be the first to like this
893 views

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Rasmus Wulff Jensen
Rasmus Wulff Jensen
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
August 17, 2024

If some of your guests are on multiple boards in the workspace they are also considered paid users (only guests on a single board are free)

Reply
Trello
Trello
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security