Why didn't you cancel the payment?

[이상웅]

02-26-2023

I wrote as below and received a reply saying that the payment will be canceled.

ID : highyes_tax@naver.com

I clicked the wrong way and the payment was made, please make sure that the existing $25 subscription is not billed in the future.

It's frustrating because there's no place I can contact in Korea. Please process it.

03-27-2023 

However, after more than a month, the payment has not been canceled.

Please check again and quickly.

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

We can't help you with that, we are not support.  You will need to talk to Atlassian billing support - raise a request via https://support.atlassian.com/contact