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Why can't I see comments on the Trello web app (even when I've just made them).

Callum Overfield
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May 17, 2026

I am using Trello on the web (Google Chrome). I have been adding comments to cards, but when I press 'Save' the comment doesn't show up. On the card, it is showing as having a comment/comments on it, but when I go onto it, they don't show up. None of them show up, not existing ones on old cards, or new ones I've just posted.

To make things more confusing, when checking the Trello app on my phone (Android) the comments do show up, including new comments I added on the web app. So it can't be a connection issue, otherwise they wouldn't be showing in the other app, surely?

I have tried refreshing, logging in and out, and clearing my cache on my browser, none of which has worked.

1 answer

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Arkadiusz Wroblewski
Community Champion
May 17, 2026

Hello @Callum Overfield 

There's an active Outage currently under investigation.

https://trello.status.atlassian.com/

Callum Overfield
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 17, 2026

Thanks for the response. No outage was showing when I checked so I thought I was going mad.

Hopefully it's resolved soon.

Like Arkadiusz Wroblewski likes this
Arkadiusz Wroblewski
Community Champion
May 17, 2026

@Callum Overfield 

It showed up about 5 minutes before. Just a tip, you might want to subscribe to the status page so you get notifications about system incidents.

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