Why can't I review JPEG or PNG files I've uploaded from OneDrive?

[Michael Pett]

I'm unsure if this is a Trello or OneDrive issue, but wanted to see if anyone can help on this?

I have attached JPEG and PNG files onto Trello cards with the OneDrive Power-Up. They appear in my attachment list fine. But if I try to click and review those attachments, I get taken to a blank screen in OneDrive. This has not been a problem in the past and wondered if something may have changed on the Trello side recently to cause this?

In some cases I can refresh the blank screen and the file will appear, but sometimes the wrong file will appear, so that's not a solution.

Please let me know if anyone else has had this problem or any clues as to how to fix it.

Thanks, Mike

[Michael Pett]

Hello Lara,

Thank you for looking into this for me. The Chrome browser I am using on Mac is up-to-date. I tried the private browser test and that didn't help I'm afraid. A colleague who uses a Microsoft PC has also had the same issues.

Thanks,

Mike.

[Lara]

Hi Mike,

Definitely strange! We'll need to take a closer look.

Would you mind reaching out over at https://trello.com/contact and reference this community post?

Thanks!

All the best,

Lara
The Trello Team

[Lara]

Hi Mike,

Thanks for reaching out!

Hmm, I haven't been able to replicate the issue on my side. Would you mind confirming your browser is up-to-date? Also, could you please test in an incognito/private window?

Let me know how that goes!

Lara
The Trello Team