Community
Q&A
Trello
Questions
Why am I stuck in a login loop with Trello?

Why am I stuck in a login loop with Trello?

My password (which has not changed) doesn't seem to work, and I'm being locked out of my Trello account. When I enter it I get the message:

"Your account has been updated. Please check your email to continue using Trello.

We'll send a recovery link to... (email)"

But no email appears.

I need support to look into this I feel.

1 answer

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

2 votes

Answer accepted

Hi @Jamie Ryan Ainslie

Look at this post

https://help.trello.com/article/743-recovering-your-trello-account

if this doesn't work, you can contact trello support directly

https://trello.com/es/contact

Cheers

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

I have contacted support now, but I'm worried that if the problem persists, I will not be able to see any replies from the Trello team that come to my email

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Our server was getting bounced emails (reason: 554 5.7.1 [internal] recipient address was suppressed due to customer policy ) but I've unchecked the suppression box so it *should* start sending messages again - but if the mail server bounces them like before, we will stop sending them again :/

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like • Jamie Ryan Ainslie likes this

I now have emails back running. And the advice i now get is to migrate my Trello account.

It is so irritating that I have had to go through this now and lose a day of access, when being complicit with your company's restructuring a few months back would have saved me all this lost time.

Freedom of choice eh?

"You are free to do what we tell you to"

Thanks Atlassian! You wasted the National Health Service of England's time and energy!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Was this helpful?

Thanks!

Trello

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Why am I stuck in a login loop with Trello?

1 answer

1 accepted

Comments for this post are closed

Was this helpful?

Thanks!

TAGS

Atlassian Community Events