Why am I being billed 13.71 each month for trello?

[Nichole Ossa]

I had a gold subscription, which has ended. I thought I reverted to a free subscription, but I am getting charged monthly by atlassian, 13.71 each month. When I try to cancel whatever this charge is for, I can't find the product! How do I resolve this?

[Luciana Munhoz]

Hi Nichole, welcome to Trello community.

If you were charged your subscription might still be active. To take a closer look at your case and to be able to share additional personal information I'll kindly ask you to open a ticket to our support, through this link: https://support.atlassian.com/trello/