The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

When using email-to-board body of the email shows up twice in the description

Maria Cortes
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 20, 2024

When using email-to-board, the body of the email is supposed to show up in the description.  For some reason the body shows up twice in the description.  This is a problem as I have automation that depend on the description. 

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Beth French
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 24, 2024

Hi Maria,

This is definitely not expected behavior but having a hard time replicating. Could you share a card id where this is happening and we can look at the logs?

To get a card id:

  • Open the card back by clicking on the card
  • In the browser location bar, copy the alphanumeric id within the url:

Cheers,
Beth

 

DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
AUG Leaders

Atlassian Community Events