When I take a photo and attach to a trello card, it is nolonger saving as a jpeg

Chrissie
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March 12, 2025

Hi,

I have used Trello for around 8 years, and love it.

 

However suddenly this week it stopped uploading photos as Jpegs when I do - attach - take photo - tick. 

What happened? why is it not saving as J-peg any more?  I use it a lot to store photos on site visits  and download specific ones that I need to show to my clients. 

 

Nothing is different, same phone, same computer etc. I have never had this problem before. I now had a deadline and can't get my work done. Argh ! :(

2 answers

0 votes
Gaurav Kataria
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 12, 2025

Chrissie, the file format for those pictures is indeed JPG (and you can view those images in your Trello app across all your devices) but the file extension is missing, therefore, when you share them with others they don't see it as a jpg file. A quick fix would be to add .jpg extension when you download and share those images. I will check with the team to see what change we made on the Trello end.

0 votes
Marshall Walker Lee
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 12, 2025

What file format is it uploading as?

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