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What should I do to cancel all active subscriptions associated with my account and delete my account

Deniz Aksu
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February 4, 2026

I want to completely delete my Trello account, but I'm getting this error: “User is the last billing admin of a transaction account that has one or more active entitlements.”

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Tansu Akdeniz
Community Champion
February 5, 2026

Hi @Deniz Aksu 

Please check out this relevant thread:

Also read this KB: https://support.atlassian.com/atlassian-cloud/kb/deleting-your-atlassian-account-when-you-are-the-billing-or-technical-contact/

If you have any further question, you can contact support via https://support.atlassian.com

If it is inaccessible for you, please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing

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