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What is the best workflow when sending email to the inbox especailly if the header is the same?

Brian Ross
Brian Ross
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August 31, 2026

I send email to the inbox but Trello recognizes it as an email already sent based on the header subject line.  Is this true? 

 

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Camilo Galleguillos_
Camilo Galleguillos_
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August 31, 2026

Hi, Brian!

The system determines if a message is original or a response mainly based on the "Message-ID" header data in the e-mail, rather than the subject. If you want to make sure that an e-mail is treated as a new message and create a new card instead of commenting on a existing one, it is advised to start a new e-mail thread from scratch.

Best,

Camilo Galleguillos R.
Arctiq
camilo.galleguillos@arctiq.com

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