We received a bill which we did not foresee and would not like to continue the premium plan

[Dorottya Gömbös]

Hello,

I’m contacting you regarding the latest automatic renewal of our Trello Premium subscription. We subscribed at the end of July, but we did not intend to continue for another billing period. Unfortunately, we noticed the automatic renewal only after the charge had already been processed.

We want to now cancel the subscription and would really appreciate it if you could refund the most recent renewal payment as a one-time courtesy.

Thank you for your consideration.

Best regards,

Dorottya G.

[Mikael Sandberg]

Hi @Dorottya Gömbös,

Welcome to Atlassian Community!

You can contact the Billing team here, https://www.atlassian.com/company/contact/purchasing-licensing

This public forum is mainly made up of Atlassian customers and as such we do not have access to other customers instances.