Verification emails not received

[Nico Wegener]

Hello dear Community and/or Support,

I'm not receiving any verification emails when I try the two-step verification for my atlassian account to access my trello boards with the mailadress: wegener@denkverstaerker.de

So far, I tried the "resend verification code" option as well als the recovery link. I am able to log into other Accounts of mine on Atlassian (like the one right now). Also, i checked the Spam.

Could you please kindly take a look?

Thanks

Nico

[Tansu Akdeniz]

Hi @Nico Wegener 

Welcome to the community.

Please check this Not receiving confirmation emails or password reset emails page.

If problem continues, please create a ticket to Atlassian via https://support.atlassian.com/contact/#/.

[Andy Heinzer]

Hi @Nico Wegener 

It seems like your address was a being suppressed.   I have cleared this from our side.  Try to send the verification once more now, and let me know if it does not come through.

Andy

[Nico Wegener]

Hello @Andy Heinzer 

unfortunately, that didn`t worked and i still get no verification email. Are there any other options?

[Andy Heinzer]

ah, thanks for checking.  Let me reach out to my internal mail team for more help here.  Seems like there is a different problem at hand here.

[Andy Heinzer]

Hi @Nico Wegener 

The logs I can see show that messages sent to that address are being bounced by your SMTP server with an error of:

550 5.7.1 Command rejected

I reached out to my internal mail team, they suggested that this is likely a misconfiguration of the mail server settings on the destination mail server.   I was seeking to understand if this is something our team can fix from our side, but the initial response I got was that was unlikely if this is affecting just this single user/domain.

For next steps I'd recommend reaching out to your mail administrator.