Urgent: Billing page error – please cancel my Trello Premium trial

[Aitwar Halucynek]

am requesting the immediate cancellation of an accidentally activated Trello Premium trial. The admin.atlassian.com/billing page returns an error, and the support contact form does not load the submit button in my browser.

Details for cancellation:

• Email:<Redacted>

• Order number: <Redacted>

• Product: Trello (Premium) - <Redacted>

Please manually cancel this subscription on your end so no charges are applied, and confirm once it's done.

Additionally, I want to report that your support system and forms are completely non-functional on Linux Mint using the Brave browser. Please have a competent technical team investigate and fix this issue immediately so the site works as expected.

[Rishabh S]

Hi @Aitwar Halucynek , :)
Hope you are doing well,
Welcome to the community!!

I have created a support ticket with our billing team on your behalf: https://atlassiansupport.atlassian.net/browse/CA-4215725

Please keep an eye out for a response from our billing team via email.
Additionally, please share the email address of the account with the premium trial on the ticket for our billing team's reference.

Thanks.

[Aitwar Halucynek]

You use some very interesting practices:

You automatically enroll users in some subscription without asking for their consent,

You make the subscription cancellation process difficult by lacking a button to send a message,

Accessing the billing system from the admin view borders on the impossible – though I finally managed it in the end.
Please delete all my data and my account, because I never want to have anything to do with such a disgusting company and such disgusting practices.

Best regards, NOT.

[Mikael Sandberg]

Hi @Aitwar Halucynek,

Welcome to Atlassian Community!

This forum is mainly made up of Atlassian customers and as such we do not have access to other customers instances. Your question should be sent to the Billing team and you can contact them here, https://www.atlassian.com/company/contact/purchasing-licensing

Also note that this is a public forum, so you want to be careful including information like email address, order number, and entitlement information. I have redacted your post to remove that information. 

[Aitwar Halucynek]

I'd gladly do it as soon as it starts working properly.

[Aitwar Halucynek]

https://i.postimg.cc/XYCrCfHf/do-Attlasin-2.jpg 
As the attached image clearly shows, there is simply no button to send a message.

[Mikael Sandberg]

Okay, I have notified the support team on here and they will reach out to you within 2 business days.