Upgrading account to Standard

[Đức Long Đặng]

Hello,

I recently upgraded my account to Standard package and have been charged for $180 annually, which for 3 members:

+ 9 workspace guests

+ 2 workspace members

=> which are 11 in total

But after an hour revising the my need, I saw that if I leave all my team members as workspace guests (as we only need to work on a single board), the fee should be calculated as $60 for 1 instead of $180 for 3. 

However, I revised it after being charged $180, so my question is, do I have to received $120 back? And later on, if I add/remove people during the billing period (annually), how should the payment be calculated?

Thanks

[Brittany Joiner]

@Đức Long Đặng following this question because someone else asked it recently and I wasn't exactly sure the answer.

[Đức Long Đặng]

I sent ticket to Trello/Atlassian support site and are waiting for their response. Will let you know the answer.

[Brittany Joiner]

@Đức Long Đặng okay perfect, was just going to say make a support ticket but you're a step ahead! Looking forward to seeing what they say!

[Đức Long Đặng]

Atlassian team got me supported and they had adjust the number of billable users. I also got the refund (I think as of 30-days refund policy). The process is quick and seamlessly.

Thanks the team for your prompt support!!

[Brittany Joiner]

Awesome! That great to hear!