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Unable to view the bIlling info as an admin

Francois Moisan August 6, 2025

We just switched to an annual billing in a premium plan trough a third-party vendor and now we admin's are not able to view any billing information. 

We even tried to login with the owner's account and we still can't view a billing option.

 

1 answer

0 votes
Mikael Sandberg
Community Champion
August 6, 2025

This is expected, because the billing is now handled through a third-party so Atlassian have no insight to the billing between you and the vendor. All Atlassian knows is the app and the number of licenses you have.

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

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