The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)
This is expected, because the billing is now handled through a third-party so Atlassian have no insight to the billing between you and the vendor. All Atlassian knows is the app and the number of licenses you have.
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