Unable to sign in via Microsoft

[Suvinda Rupasinghe]

I usually sign in to Trello via my company email address, which uses a Microsoft 365-hosted domain. Yesterday there was a problem with my M365 account and my password & 2FA/MFA information had to be reset.

Since then, when I sign into my Trello account using my usual M365 email address and password, I don't see any of the Boards I used to be a member of. 

How do I get back access to these Boards? Our company Trello admin tells me that I'm still listed as being signed into these Boards.

[Viswanathan Ramachandran]

Hi @Suvinda Rupasinghe 

looks, you’re almost certainly signed into a different identity than the one that holds the board memberships. Resetting M365/SSO credentials can cause this if your company’s identity record changed.

Ask your Trello admin to do this for each affected board:

1. Invite/add the account you are currently signed into, using its exact email address, and set the same board role as before.
2. If you need the original identity restored involve your company’s Atlassian organisation admin / IT admin. They should check if your M365 SSO identity mapping changed or something. 

Also try signing out completely and signing in through the same route you used before (ex: continue with Microsoft/SSO) rather than entering an Atlassian password directly.

Managed company accounts may require that route and enforced MFA. Trello says management or SSO changes should not themselves remove memberships, which reinforces that this is likely an account-identity mismatch. Atlassian’s managed-account guidance

[Suvinda Rupasinghe]

Thank you for your helpful reply, Viswanathan. I will ask my admin to re-invite me to the boards. If we have problems with that, I will get them to try to remap my old account.