Unable to remove a workspace member

[Melinda Brown]

I am unable to remove a member from my workspace. The REMOVE X button does nothing.

[Brittany Joiner · Accepted solution]

@Melinda Brown are you a workspace admin? 

This seems like it might be a bug - i assume if you can see the button you should have access to remove. Are you a paying user? If so, you can report a bug here: https://support.atlassian.com/contact/

[Melinda Brown]

Thank you for your reply Brittany. Yes, I am a workspace admin. Currently, we are on a free account but are reviewing the upgrade features for the future. In the meantime, I need to ad a key user. Unfortunately, I can not until I remove the user I noted. Can you help me? I tried to submit a ticket, but the only option is to submit the issue here. Your assistance would be appreciated. 

Melinda Brown

[Brittany Joiner]

@Melinda Brown ill click a button to escalate this to support.

[Melinda Brown]

Thank you! The Account was updated to enable the ability to remove the user. We are good to go!

[Renato Fagaraz]

Hi @Melinda Brown!

I'm glad we could help! Feel free to ping me if the issue comes back!

[Brittany Joiner]

Thanks @Renato Fagaraz !

@Melinda Brown if this was helpful, would you mind clicking the Accept Answer button so folks who are looking for the same know there's an answer in here? 

Also, you might be interested in joining the Trello Trailblazers Atlassian Community Events chapter! We have events each month talking about how to do cool things in Trello: https://ace.atlassian.com/trello-trailblazers/

[travis stanley-jones]

@Renato Fagaraz same issue here that Melinda encountered.  I cannot remove a former employee as a workspace member or a current employee who should be down as a guest.

I intend to upgrade to Premium however the cost is directly associated with the # of workspace members.  Would like to fix before upgrading.  Thanks 

[travis stanley-jones]

@Renato Fagaraz this issue is solved.

[Alison Evans]

Hi @Renato Fagaraz 

I'm having a similar problem to @Melinda Brown - when I try to remove a user from the workspace (they have left our organisation) the 'remove' button shows a message but doesn't action anything.

I'd be really grateful if you could help please.

Thanks, Alison

[Evgeniya Kokshina]

Hi @Renato Fagaraz I am having the same issue, I can not remove 2 members from a workspace, I would appreciate your help with that. Thank you!

[Cynthia Dada]

I am having the same issue. I need to remove 2 members and I'm unable to. Can someone please help?

[Josie Dovidio DDS]

I"m having the same issue, unable to remove a member from the workspace

[Jacqueline Wegler]

@Renato Fagaraz unfortunately I encountered the same problem.

Could someone from your team please remove the users from my board.

Thanks so much in advance!

[Renato Fagaraz]

Hey @Jacqueline Wegler !

The problem raised here was regarding Workspace members, is that the issue you're having or is this regarding board members? 

From what you said, it looks like this article might be helpful to you! https://support.atlassian.com/trello/docs/removing-a-member-from-a-board/

[Jacqueline Wegler]

@Renato Fagaraz thanks so much! I was able to remove the person from the board.