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Unable to log in

Beth Jenkins
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May 18, 2026

I am unable to log in after purchasing a new phone. I log in with email and password and then I have to provide a verification code. Atlassian is not listed in the app since I got a new phone. I had two rescue keys saved in my password manager but neither one of them seems to work.

How can I log in to Trello? It is a free account under bj2cmc@gmail.com

Thanks, B

1 answer

0 votes
Arkadiusz Wroblewski
Community Champion
May 19, 2026

Hello and Welcome @Beth Jenkins 

Please follow steps from this KB Article.

Troubleshooting two-step verification | Trello | Atlassian Support

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