I have returned from extended leave and went to log into my work Trello account, but I no longer have an authenticator app on my phone to get a code. I also have no recollection or record of an emergency recovery key.
I have searched endlessly to find a way to get back into my account (@katie_clayburn) but have been unable to find a solution. Logged into my personal Trello to ask this question - how can I get back into my work account or is it impossible!?
Thanks
Jayesh R
Thanks Jayesh.
Any specific actions my trello admin should take? They could only remove me when we looked (that we could obviously see).
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
@Katie Clayburn
Kindly check if your account is not locked by accessing admin.atlassian.com or if not then contact https://trello.com/contact for help.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You can reset your password https://id.atlassian.com/login/resetpassword
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Password isn't the issue unfortunately. Even if I do try to reset it, I'm then directed to the verification code.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Verification code is sent to your email https://support.atlassian.com/atlassian-account/docs/email-address-verification-issues/
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.