Unable to log in - no code in authenicator app and can't remember emergency key

[Katie Clayburn]

I have returned from extended leave and went to log into my work Trello account, but I no longer have an authenticator app on my phone to get a code. I also have no recollection or record of an emergency recovery key.

I have searched endlessly to find a way to get back into my account (@katie_clayburn) but have been unable to find a solution. Logged into my personal Trello to ask this question  - how can I get back into my work account or is it impossible!?

[Jayesh]

@Katie Clayburn 

• Contact your organization trello admin 
• If no help contact https://trello.com/contact
• Provide releavnt details
• Check if your account is not locked

Thanks
Jayesh R

[Katie Clayburn]

Thanks Jayesh.

Any specific actions my trello admin should take? They could only remove me when we looked (that we could obviously see).

[Jayesh Raghuvanshi]

@Katie Clayburn 

Kindly check if your account is not locked by accessing admin.atlassian.com or if not then contact https://trello.com/contact for help.

[Gaurav Kataria]

You can reset your password https://id.atlassian.com/login/resetpassword

[Katie Clayburn]

Password isn't the issue unfortunately. Even if I do try to reset it, I'm then directed to the verification code.

[Gaurav Kataria]

Verification code is sent to your email https://support.atlassian.com/atlassian-account/docs/email-address-verification-issues/