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Unable to log in - no code in authenicator app and can't remember emergency key

Katie Clayburn October 6, 2025

I have returned from extended leave and went to log into my work Trello account, but I no longer have an authenticator app on my phone to get a code. I also have no recollection or record of an emergency recovery key.

I have searched endlessly to find a way to get back into my account (@katie_clayburn) but have been unable to find a solution. Logged into my personal Trello to ask this question  - how can I get back into my work account or is it impossible!?

2 answers

1 vote
Jayesh
Contributor
October 6, 2025

@Katie Clayburn 

  • Contact your organization trello admin 
  • If no help contact https://trello.com/contact
  • Provide releavnt details
  • Check if your account is not locked

Thanks
Jayesh R

Katie Clayburn October 6, 2025

Thanks Jayesh.

Any specific actions my trello admin should take? They could only remove me when we looked (that we could obviously see).

Jayesh Raghuvanshi
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 6, 2025

@Katie Clayburn 

Kindly check if your account is not locked by accessing admin.atlassian.com or if not then contact https://trello.com/contact for help.

0 votes
Gaurav Kataria
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 6, 2025

You can reset your password https://id.atlassian.com/login/resetpassword

Katie Clayburn October 6, 2025

Password isn't the issue unfortunately. Even if I do try to reset it, I'm then directed to the verification code.

Gaurav Kataria
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 6, 2025

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