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Unable to log in - no code in authenicator app and can't remember emergency key

Katie Clayburn
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October 6, 2025

I have returned from extended leave and went to log into my work Trello account, but I no longer have an authenticator app on my phone to get a code. I also have no recollection or record of an emergency recovery key.

I have searched endlessly to find a way to get back into my account (@katie_clayburn) but have been unable to find a solution. Logged into my personal Trello to ask this question  - how can I get back into my work account or is it impossible!?

1 answer

1 vote
Jayesh
Contributor
October 6, 2025

@Katie Clayburn 

  • Contact your organization trello admin 
  • If no help contact https://trello.com/contact
  • Provide releavnt details
  • Check if your account is not locked

Thanks
Jayesh R

Katie Clayburn
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 6, 2025

Thanks Jayesh.

Any specific actions my trello admin should take? They could only remove me when we looked (that we could obviously see).

Jayesh Raghuvanshi
Contributor
October 6, 2025

@Katie Clayburn 

Kindly check if your account is not locked by accessing admin.atlassian.com or if not then contact https://trello.com/contact for help.

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