Unable to delete Atlassian account - Last billing admin with active entitlements

[Luís Zumstein]

Hello,

I want to permanently delete my Atlassian account.

When I try to delete it, I receive the following error:

“User is last billing admin of a transaction account that has one or more active entitlements.”

I have already cancelled all paid subscriptions.

My account still contains free products (Jira Cloud Free, Teams, Projects, Goals and Loom Starter), but I cannot remove them or delete the site myself.

I also cannot open a support ticket because I am redirected to documentation instead.

Could an Atlassian team member please help remove the remaining entitlements so I can permanently delete my account?

[Arkadiusz Wroblewski · Accepted solution]

Hello @Luís Zumstein

Please address your case to Billing support https://www.atlassian.com/company/contact/purchasing-licensing#/ 

They should be able to help you with that.

Best,

Arek 🤠