Unable to change email address – no longer have access to old domain and can't receive verification

[Gemma Huntingford]

Hi everyone,

I'm hoping someone from Atlassian can help.

I use Trello every day and I'm able to log into my account without any problems. My account is currently registered to hello@ghweddingphotography.co.uk, however I no longer have access to this email address as I no longer own or use the domain.

I'm trying to change my email address to gemmahuntingford@gmail.com. The request shows as "Pending verification", however no verification email ever arrives despite multiple attempts to resend it and checking all folders in Gmail.

Unfortunately, I only use Trello so I don't have an .atlassian. net site and therefore can't submit a support request using the usual support form.

Is there another way for me to verify ownership of my account and update my primary email address?

Thank you so much for any help.

[Arkadiusz Wroblewski]

Hello @Gemma Huntingford 

Please use this Form to open Support Ticket Atlassian Support: Pricing, Billing, & Licensing | Atlassian

Best,

Arek🤠