Unable to add user account across multiple board

[Zhuo Fangru]

Hi there,

I have some user accounts who already joined a Trello Board and I would like to extend invite to the same group of user to another Trello Board but was unable to do so.

Was prompted with: This user is already a guest on a different board within this Workspace. Contact a Workspace admin to add them.

I am able to add another group of user across the same Trello Boards.

Would like to see advice for this, please.

Thanks,

Fangru

[Michael Pryor]

The reason is because you have a paid Workspace. If you invite the user to another board it will incur a charge which the admin (the person paying) has to be aware of. They can also just make them a Workspace member. 

[Zhuo Fangru]

Thanks Michael Pryor. understand that it's a paid Workspace and have a limitation of around 25-30 users. I have not reach that stage yet.

The question is I only able to add a certain group of people with the same domain, example name@abc.com. Other group outside the name@abc.com, example name@efg.com, name@hij.com are not be able to be added. 

Does this matter?

And how do I make them a Workspace member?

[Michael Pryor]

You need to be an admin of the Workspace. 

[Zhuo Fangru]

Hi,

I am a admin of the Workspace and able to invite different user.

However, I am able to invite some to multiple boards while some I am unable to do so.

See attached images for clarification purposes.

[Michael Pryor]

I'm pretty sure you are just admin of that particular board - not an admin of the Workspace.

To the right of the STAR in the top near the board name is the Workspace name.  If you click it, you will see a menu that says "View Workspace page" in it.  Click that.

Then click the tab that says "Members".

Are you an admin there?