Unable to add member to Trello board – incorrect maximum member limit

[Melissa Barbi]

Hello Trello Community,

We are experiencing an issue with one of our Trello boards. The board administrator is trying to add me as a member, but Trello shows a message that the maximum limit of 10 members has been reached.

However, this does not appear to be correct, as the board currently only has 7 members.

Could someone advise how we can resolve this issue? Is there a setting or limitation we need to check, or could this be a system error?

[Caity · Accepted solution]

The collaborator limit applies to the entire Workspace, so while there may be fewer than 10 members on the board that you're a member of within that Workspace, there may still be more boards in the Workspace with more members. If that's the case, the Workspace admin will need to either remove collaborators or upgrade the Workspace.