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Unable to add comments

Rafaella Konstantinou-Gray
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June 19, 2025

I am suddenly unable to add comments to any of my current projects. I can create a new task and add description to it but the option to add comments has disappeared.

I can however add comments to other collaborators in the same board as me with no issue! I tried logging out and back again, creating new projects as test but the option is not there.

Any ideas as to why?

2 answers

0 votes
Gaurav Kataria
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 19, 2025

We had a bug today that is causing some members to not be able to post comments on a card. We are working on fixing it. 

Andrea Crawford
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 20, 2025

@Rafaella Konstantinou-Gray  can you refresh and try again? This issue has been fixed and it should work as expected for you now. 

0 votes
Gaurav Kataria
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 19, 2025

In the new design, comments are available as a panel on the right side of the card. You can click the rightmost button in the bottom to open the comments panel (see image below)

https://support.atlassian.com/trello/docs/new-card-back/

New Cardback.png

 

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