Unable to access board - repeated request for security key

[Ana Costa]

Hello, Trello team,

We're running into a problem with a member of our team accessing a Trello board. Every time he tries to access it, he is asked for a security key sent by email. However, when he clicks on the link he received, he is redirected back to the same page asking for a new key - thus entering a cycle that makes access completely impossible.

We've tried the following solutions:

Resend the invitation to the board;

Use different browsers;

Clear cache and cookies;

Test access on another device.

Unfortunately, none of these options have solved the problem.

We would appreciate your support in resolving this situation as soon as possible.

Translated with DeepL.com (free version)

[Alisson Sartor]

Hello, Ana

Welcome to the community.

Can you share the username of this user? I want to check on the system if something is off

Kind Regards
Alisson
Trello Team