Unable to access Trello account – lost Trello-specific 2FA

[mciara]

I'm locked out of my Trello account because it requires a separate 2FA code that is distinct from my Atlassian account 2FA. I no longer have access to the device/app where this Trello-specific 2FA was configured.

The login page doesn't offer any recovery options for this situation.

Could you please help me regain access to my account or reset the Trello 2FA?

I suspect my case is similar to this one and I get the same screen for entering the code:
https://community.atlassian.com/forums/Trello-questions/Lost-the-2FA-of-trello/qaq-p/3159143

[Staffan Redelius]

Hi @mciara and welcome to the Community forum.

We are users like yourself on this forum and have no access to you applications. Have you checked the instructions on this page on how to reset your password with 2FA?

Login issues related to two-step verification | Atlassian Support

Let me know if this helps,

Best regards,
/Staffan

[mciara]

Hi @Staffan Redelius ,

Thank you for the link. I've checked it, but it refers to the Atlassian 2FA. My issue is with Trello legacy 2FA:

There is no option to reset or recover it. I hope that @Luciana Munhoz could help me with removing 2FA from my account, same as in the accepted answer here: https://community.atlassian.com/forums/Trello-questions/Lost-the-2FA-of-trello/qaq-p/3159143

Best regards,
Maciej