Lost the 2FA of trello

[Ken]

Trello is asking for a separate 2FA code that is specific to my Trello account, which is different from my Atlassian login 2FA.

I lost my Trello's 2FA set up, how to recover it? There is no other option in the login page:

What I tried but no help:

- reset Trello acc > it will reset my whole Atlassian login but not Trello
- reset/enable/disable Atlassian 2FA > done nothing for Trello 2FA

What can I do now? Thanks a lot.

[Luciana Munhoz · Accepted solution]

Hi Ken! Welcome to Trello community! I checked here and I see that you have the Trello legacy 2FA enabled. 

Here's what you can expect next:

1) I've started the process to remove 2FA from your account. You should soon receive an email notifying you that the recovery process has begun.

2)After a 24-hour (security delay), you'll receive a second email with a link to recover your account.

3)The recovery link in the second email will expire in 12 hours. Please click the link and enter your password to disable two-step verification.

In order to disable the 2FA  you should remember your old Trello account password.

Hope that helps!

[Ken]

Hi thanks for your help!

However, the recovery link was already expired (Token has expired) when I noted the recovery email was received. 

Would you please send me the recovery link again? Thanks a lot!

[Luciana Munhoz]

Hi @Ken no worries. We just triggered a recovery process. Please check your inbox for the email that should be received soon.

[Ken]

thanks for help~ 

meanwhile I found my old 2FA code and fixed the problem. Thanks again!

[Luciana Munhoz]

That's great!! Glad to have helped you! :) 

[Ken]

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