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Unable to Access Account

Latasha Ross
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August 17, 2026

I misplaced my recovery key and am now unable to access my account. I know my username and password but still cannot get in. I have submitted two requests for recover over the past month. Atlassian says it will email me within 24 hours but the email never comes. HELP!

1 answer

0 votes
Tansu Akdeniz
Community Champion
August 18, 2026

Hi @Latasha Ross 

Welcome to the Atlassian community!

I have notified the Atlassian support team here and they can check it further for you.

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