Unable to Access Account

[Latasha Ross]

I misplaced my recovery key and am now unable to access my account. I know my username and password but still cannot get in. I have submitted two requests for recover over the past month. Atlassian says it will email me within 24 hours but the email never comes. HELP!

[Tansu Akdeniz]

Hi @Latasha Ross 

Welcome to the Atlassian community!

I have notified the Atlassian support team here and they can check it further for you.

[Rishabh S]

Hi @Latasha Ross , :)
Hope you are doing well,
Welcome to the community!!

I've gone ahead and performed an unsuppress email command on your account, so any email delivery blocks from our end should now be cleared.

Could you give it another try?
Here's what to do next: reset your two-step verification by following the steps in this guide:
Troubleshooting two-step verification | Trello | Atlassian Support

Thanks.