Two-step Verification will not text me a code

[Lady-Anne Tandayag]

I open up my Trello app on my PC computer. 

I am met with a two-step verification screen. I put in my mobile number which includes the area code. No matter who's phone number i put in, the result is always "something wen wrong, Please try again". 

[Alisson Sartor]

Hello

Welcome to the community.

You can try to remove the 2fa as a workaround since you are not receiving the SMS text.

• Go to https://trello.com/login and try to log into your account
• On the screen asking for the recovery key, click on Can't use your phone?
• Click on Don't have your recovery key?
  Enter your email address and click Send recovery link

This will send an email to the address linked to your account with a one-time link you can use to access your account - Please note, for security reasons, this email will take a full 24 hours to be delivered, and we're unable to speed this up.

Once you regain access to your account, you must disable 2FA by following the steps on this page to prevent this issue from happening again.

Once you've disabled 2FA, you can then re-enable it if you want by following these steps, which will setup a new code so you can continue to access your account once it's setup,

Kind Regards
Alisson
Trello Team

[Lady-Anne Tandayag]