Two of my team members have been deactivated in trello

[Doug Clark]

Two of my team members have been deactivated in Trello. There is no reactivate button showing. When I try to contact support it is asking me to enter my URL. No matter what I enter I get the message that This doesn't look like an Atlassian Cloud URL you're typing.

[Liam Do - DevSamurai]

Hi @Doug Clark , Welcome to the Community!

It seems like the team members' accounts you want to reactivate are managed at the organization level. This is mostly the reason why the Reactivate button is missing.

You can try to reactivate your user account via http://admin.atlassian.com/, following this document: Deactivate a managed account

If it won't work, try contacting Atlassian Support again:

1. From the entering URL step, under the error message, click on the Need more help? line.

2. At the bottom of the page, you'll see a link that says Need help? Submit a support request — click on it.

3. Fill in your details and submit

Hope it helps 🙌
Liam

[Philipp Sendek _catworkx_]

Hi @Doug Clark and welcome to the community,

sorry to hear you're having trouble with your Trello instance and 2 colleagues have lost access. I assume you went ahead and tried to create a ticket under https://support.atlassian.com/contact#/. Unfortunately, using Trello Free does not come with included support. So you will need to help yourself in identifying the issue and coming to a solution or simply having those colleagues create new accounts and re-add them to your board.

However, I have flagged this question for an Atlassian Support Engineer to have a look into it. They will decide to look into your case or at least guide you to a solution here.

I hope this will be positively resolved for you.

Greetings
Philipp

[Doug Clark]

Thank Philipp, We're actually using Trello Premium.