Trying to upgrade Trello to Enterprise with no response from sales.

[Ken Cooney]

Hi I have been trying to contact Trello Sales for several to get our workspace upgraded from Premium to Enterprise with no response. I have filled out the web form several times and get nothing. I have checked with our Cyber Security team and there is nothing being rejected. Why is this so difficult?

[Blair at Atlassian · Accepted solution]

@Ken Cooney Thank you for flagging this, I'll escalate it with our billing team now. I see  ticket CA-4042144 was created yesterday. You should get an update on this ticket and an email notification soon.

[Ken Cooney]

Hey, Thanks for escalating the original request. We have made it all the way through a quote and issuing a PO, but I can't seem to get any response to receiving a contract and finishing the upgrade. This is pretty ridiculous that we have been working in this for over two months now. Please help if possible!

Thanks

[Blair at Atlassian]

@Ken Cooney I sincerely apologize for the delay and the frustration this has caused.  I have personally escalated this to our Licensing and Billing team again to ensure they prioritize your request as soon as possible. You should hear from a team member directly via your existing support ticket (and that outreach should generate an email notification).

Thank you for your patience, Ken.