Trouble creating new card from iPhone Photos

[Justin Reina]

1. Hi, I am having trouble creating new Trello cards directly from photos in the iPhone Photos app. Using an iPhone 12 Pro Max with iOS 16.5, with Trello v2023.7

I try to select ‘Add to Trello’, as  I have in the past - 

And then populate the card -

But it just gets stuck!! See below -

What is happening here, can you creat cards from the iPhone photo reel like I am trying to here?

[Beverley · Accepted solution]

Hi Justin,

There is a limit of 10MB file upload per attachment in a free Workspace, and a 250MB file upload per attachment in a paid Workspace. Could you please check your file doesn't exceed these limits? 

If that still doesn't work, I would suggest following the troubleshooting for iOS app steps by first completely closing the app and reopening it, then clearing out your iOS app cache. More steps troubleshooting steps are listed here: https://support.atlassian.com/trello/docs/troubleshooting-for-the-ios-app/

I hope that helps!

[Justin Reina]

Thank you Beverley!! Upgradint nexf, I did not know that

thx ☺️

---