Trello workspace is empty although I am still an admin

[Thomas Lavrijssen]

Hello,

I am having a problem with my Trello/Atlassian account.

I normally log in with ---- A few days ago I created a new Gmail account, --- and since then Atlassian/Trello seems to keep switching or linking me to that Gmail account automatically.

I can still log in with ------ but when I do, I only see an empty workspace with no boards. My colleague can still see our Trello boards and says that I am still listed as an administrator.

I have already tried:

• resetting my password
• using the Trello app
• using different browsers
• using an incognito/private browser window

The problem is still the same.

Could you please check whether ------- is still correctly linked to the original Trello workspace and help me restore access to my boards and data?

Thank you in advance.

[Arkadiusz Wroblewski]

Hello @Thomas Lavrijssen 

You mentioned this is a Premium Workspace, and your colleague sees your original user account as an admin. In a Premium Workspace, admins can access all boards, including the private ones. 

If your currently logged-in account looks empty, check that it matches the admin account your colleague is seeing. 

To compare usernames, look at your @username in your Trello profile. You can ask your colleague to go to Workspace → Members to confirm the admin username.

As community members, we can’t. You should reach out to Atlassian Support directly to get it sorted out. support.atlassian.com 

Best,

Arek🤠