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Trello wont let me log back in to the account I have been using for years.

David Trejo
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 6, 2025

Yesterday, Trello logged me out of my account and asked me to enable 2 factor authentication.  I did this and it locked me out of my account.  I am the administrator and now I can not perform any actions on my teams.  HELP

2 answers

0 votes
Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 8, 2025

Hello, David

Welcome to the community.

According to our system you don't have 2fa enable, I believe it was asked for you to use a OTP code that was sent to your email, do you have access to it? After getting the code on the email you should be able to log in again.

Kind Regards
Alisson
Trello Team

0 votes
David Trejo
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 6, 2025

Atlassian won't allow me to speak to anyone?  Really??

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