Trello log in issue

[Teresa]

I am experiencing an issue with logging into my Trello account associated with the email address due to problems with the two-step verification process.

Here is a summary of what I have tried so far:

1. Login with Email and Password:
   I am able to log in using my email and password without any issues
2. Missing Verification Code:
   After logging in, I am prompted to enter a 6-digit verification code. Unfortunately, I am not receiving any verification codes by phone or email.
3. Tried Emergency Recovery Key:
   I attempted to use the emergency recovery key I had saved in a Word document. However, the system does not accept it. I’m confident this was the original key provided to me when I first set up my account.
4. Requested Recovery Email:
   I clicked on “Can’t find your recovery key?” and requested a recovery email several times. While the message says that the recovery instructions will be sent to my email, I have not received anything in my inbox or spam folder. I’ve attached screenshots to show the process I followed.
5. Password Reset Not Helpful:
   I have also received multiple prompts to reset my password, which I have done. However, the issue is not related to my password—it’s the inability to complete the two-step verification that is preventing me from accessing my account.

[Leslie Jones]

One has to be logged in to contact support...stuck in this same infinite loop. 

[Alex W]

Hi @Teresa - welcome to the Community!

I have raised a ticket on your behalf so you can discuss this privately with our support team.

You can find this ticket at https://support.atlassian.com/requests/TRELLO-214148/ and you'll be emailed updates. 

[Sayed Bares [ServiceRocket]]

@Teresa welcome to the community!

It might be an issue with your account, I suggest you to reach out to Atlassian Support:

- https://support.atlassian.com/trello/