Trello does not send email confirmation link

[Paul Stewart]

I have been trying to get a new employee set up on Trello and it has been very unusual

We have sent email verification link time after time and trello says it has been sent but no email ever goes out. I know this because we performed audit log analysis and see the email hasnt event hit our servers. Its almost like Trello is sending the email to wrong account.

How do we get this resolved?

[Krisztian Kovacs]

hi @Paul Stewart,

I know it's silly but I'd check the spelling of the email, then would try a a different email (because you can change your email later).

https://help.trello.com/article/773-adding-account-credentials