Trello billing

[Eric Panning]

Our company uses Jira and Confluence. We used Trello in the past but not anymore. I cannot find a way to access the account as an IT Admin since there are no associated workspaces left.

The only thing that works is they keep billing me $112.50. So far no response from Atlassian and none of the AI generated responses are helpful.

I feel like I have not choice but to dispute the charge. For a company that claims integration it sure feels like Trello is left out/abandoned.

Any ideas? I have full access to Jira/confluence but no workspaces linked on Trello. I have always been the billing contact.

Thanks

[Mat]

Hi Eric, welcome to the Trello Community! 

Thank you for getting in touch about your billing concerns. I understand how frustrating this can be. I see that you've already submitted a support ticket yesterday, and I’ve added some notes there to assist with your query. Please know that our team is dedicated to addressing your issues, and someone will reach out to you.

We're truly sorry for any inconvenience you've experienced and will do our best to resolve the charges for you.

I hope this helps, but let us know if you have any questions!
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