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Trello and Dropbox - Cannot access a dropbox file

Jessie Mo
Jessie Mo
February 14, 2021

The link to the dropbox file does not seem to work. It shows the following error message:

"Can't access"

"The owner hasn't granted you access"

 

Knipsel.JPG

 

I am able to access the file via Dropbox. However, I am not able to access the same file via the dropbox-file link attached to Trello. 

Anyone who can help me out with this issue?

Some other point that might be relevant:

- I have only a viewing-access to this file (in Dropbox) 

- I have a Trello Business account and a Dropbox Plus Account

- I am able to attach a link to a dropbox file and open this link myself. 

 

 

 

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Vero Rivas
Vero Rivas
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February 14, 2021

Hi @Jessie Mo 

  You have probably reviewed it, but I leave you these articles in case they can help you.

  It seems that you are missing some kind of connection / integration between Trello and Dropbox

   https://www.dropbox.com/es_ES/app-integrations/trello

   https://trello.com/power-ups/55a5d915446f517774210002/dropbox

   https://help.trello.com/article/1031-using-the-dropbox-power-up

   https://automate.io/integration/dropbox/trello

Cheers

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Jessie Mo
Jessie Mo
February 14, 2021

Thanks, Vero! I am already familiar with these articles. Unfortunately it did not provide a solution. 

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Vero Rivas
Vero Rivas
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February 14, 2021

sorry, it would be best if you contact trello support directly

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Jessie Mo
Jessie Mo
February 14, 2021

alright will do so. Thanks!

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Trello
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