Trello/Atlassian email change verification never arrives (cannot open support ticket without .atlass

[Marco Arnone]

Hi everyone,

I’m having a problem changing the email address associated with my Trello/Atlassian account.

When I request the email change:

• the notification email correctly arrives on my current email address

• the verification email never arrives on the new email address

I already tried:

• multiple email providers (including Gmail)

• checking spam/junk folders

• different browsers and incognito mode

• multiple attempts over time

I also tested password recovery using the new email address and no email was received.

Additionally, I’m unable to open a proper Atlassian support ticket because the support form requires an existing .atlassian.net domain, but I only use Trello and I do not have a Jira/Confluence Cloud site.

Has anyone experienced this issue or found a workaround?

Thanks.

[Rishabh S]

Hi @Marco Arnone , :)
Hope you are doing well,
Welcome to the community!!

Can you please try following the troubleshooting steps on this page to see if that works?  https://support.atlassian.com/trello/docs/not-receiving-confirmation-emails-or-password-reset-emails/ 

Thanks.

[Prasanna Ravichandran]

Hi Marco,

This is usually caused by email filtering, blocked domains, or Atlassian verification emails being suppressed/delayed.
Try checking spam/junk folders, adding noreply@id.atlassian.com and do-not-reply@trello.com to the allow list, and testing again in an incognito browser session.
If it is a company email, ask the mail/network admin to verify that Atlassian domains are not blocked.
You can also try the resend option after some time or test email delivery from Trello notifications.