Trello/Atlassian email change verification never arrives (cannot open support ticket without .atlass

[Marco Arnone]

Hi everyone,

I’m having a problem changing the email address associated with my Trello/Atlassian account.

When I request the email change:

• the notification email correctly arrives on my current email address

• the verification email never arrives on the new email address

I already tried:

• multiple email providers (including Gmail)

• checking spam/junk folders

• different browsers and incognito mode

• multiple attempts over time

I also tested password recovery using the new email address and no email was received.

Additionally, I’m unable to open a proper Atlassian support ticket because the support form requires an existing .atlassian.net domain, but I only use Trello and I do not have a Jira/Confluence Cloud site.

Has anyone experienced this issue or found a workaround?

Thanks.