The organization has been deleted due to inactivity???

[Ricardo Chahad]

I’ve gotten a has been deleted due to inactivity email notice. But, i am using my Trello free account every day, in last 9 years!!!!

This status is wrong. How can i open a support ticket using my free account?

Thanks.

PS: When contacting support, please include your organization ID: .b7411b6d-5b48-41d3-b70d-465d1ea85c62

[Blair at Atlassian · Accepted solution]

Hey Ricardo, Blair here from Trello Support. 

When an empty Atlassian Organization is deleted due to inactivity, that will not affect your Trello account.

Logging into Trello will ensure your Trello account remains active. Some folks might have multiple Trello accounts associated with different email addresses. We also suggest logging into Trello with any other email addresses you might have used previously to check on other accounts you may have.

Rest assured, any Trello account you actively log into and use will not be affected.

If you'd like help checking or need further support, please reply here in Community, and we'll take a closer look! (We typically resolve these in Community, but if we need to discuss something in more detail, we can happily open a ticket for you.) 

[Ricardo Chahad]

Thank You very Much!