The comments have disappeared

[Ruslana Honcharenko]

Hi there! All the comments on my boards became invisible only on my laptop (MacBook Air, in Chrome and even in the app Trello). Take a look how I see it now. What can I do? 

[Suzie M · Accepted solution]

Hi there,

Thanks for reaching out, so sorry about the trouble!

Our engineering team is investigating the problem, and working to get Trello back up and running normally as quickly as they can.

Further details and information will be posted on our Statuspage at https://trello.status.atlassian.com

Please don't hesitate to reach back out if we can help in any other way.

Thanks for hanging in there with us!

[Lena]

I have the same issues, comments disappeared on laptop. On phone still visible.

[Roland King]

Same here. Same exact issue. Hope it gets resolved soon. Some comments are important to me.

[Łukasz Cieciorowski · Accepted solution]

There's also an issue with the visibility of comments. I think we'll have to look for an alternative to Trello, because this glitch has been going on for too long. It's impossible to work like this.

[Arkadiusz Wroblewski]

@Łukasz Cieciorowski 

From my experience, issues with Trello do not happen that often. If something is currently broken, it is probably a larger incident. Mostly Atlassian are very fast about Troubleshooting

A little patience. 🙂

[Dianna Snape]

This is almost 24 hours for business how are they expected to operate - I will be looking elsewhere 

[Arkadiusz Wroblewski · Accepted solution]

Hello @Ruslana Honcharenko and all, 

There's an active Outage currently under investigation.

https://trello.status.atlassian.com/

[alfassy]

Thank you for the update

[Ruslana Honcharenko]

Thank you! 

[Olivia Harrison]

Thanks!

[Hugo Bell · Accepted solution]

My comments and my attachments have disappeared. I really hope the data isn't lost and this is just a retrieval bug. Either way, I'm going to be looking for an alternative, it's having a critical impact on my job which relies on the information that I've saved to Trello

[Arkadiusz Wroblewski]

@Hugo Bell 

It is still not solved, so let’s have a little faith. 🙂

[Dianna Snape · Accepted solution]

Any update on this?

[Ruslana Honcharenko]

Still doesn't work :(

[Gabriella Cigana · Accepted solution]

All my comments have disappeared too!! It says I have comments but when I open the board there is nothing there even when toggling Show Details. Help, I need those comments!

[alfassy · Accepted solution]

Me too! very worrying! I have a lot of important information in the comments! You backup everything to the cloud and suddenly the cloud disappears. If really lost then I need to find an alternative to Trello. 

[Aaron Robichaud]

same

[Arkadiusz Wroblewski]

@alfassy 

Don't worry about this. It seems like several things, including comment visibility, are affected by the Incident today. So, everything should be back to normal later.

[operasionalstudiowigi]

@Arkadiusz WroblewskiDo you have any idea how long it might take to fix the issue?

[Arkadiusz Wroblewski]

@operasionalstudiowigi 

Unfortunately, no. However, based on my experience, it's quite fast mostly. 

[Olivia Harrison]

It still does not appear to be fixed....

[arybucione]

Same on my computer

[operasionalstudiowigi · Accepted solution]

My comment and activity section also blank, not showing anything

[Ruslana Honcharenko]

I hope it's just a bug and will be fixed as soon as possible

[홍진호]

I also experienced an issue where comments disappeared.